Security & Privacy
Clients have trusted Loom Analytics with their sensitive data across the legal, medical and insurance industries for years. Security and access controls are central to the design and foundation of all our products.
Data Residency
US, EU, Canada, and Australia
All data, including media files, supporting documents, and transcripts are stored on Amazon AWS servers. We offer clients the option to choose the region in which their data is processed and stored to comply with local regulations. You can select from one of four regions: the United States, the Europe Union, Canada, or Australia, providing you the freedom to maintain control over the geographical location of your data while aligning with regional compliance requirements.
Amazon AWS Hosting
Loom Analytics has partnered with Amazon AWS for cloud hosting services for all its products
Scalability
AWS provides on-demand resources, allowing Claudio to easily scale up or down based on your needs. This elasticity is especially to ensure your turnaround times are not impacted during peak workload periods.
Security
AWS computing environments are continuously audited, with certifications from accreditation bodies across geographies and verticals, including SOC 1/SSAE 16/ISAE 3402 (formerly SAS 70), SOC 2, SOC 3, ISO 9001 / ISO 27001, FedRAMP, DoD SRG, and PCI DSS Level 1.
Reliability
AWS is known for its high availability and fault-tolerant infrastructure. It operates in multiple geographic regions with redundant data centers in each region, supporting our clients’ critical and time sensitive transcription operations on Claudio.
Tailored Data Retention
Ranging from Immediate Delete to Never Delete
We understand that your business is unique with its own data retention requirements. Claudio provides you the flexibility to configure data retention policies according to your specific needs. Our options range from immediate deletion of data after transcription to retaining data indefinitely. This empowers you to align your transcript production your organization's data governance and compliance policies seamlessly.
Automated Workflows
Contactless transcription process
Our transcription process is fully automated, meaning that once your video/audio and supporting documents are uploaded to Claudio, our fully automated transcript production pipeline gets to work. This prevents unauthorized access of your sensitive data at any point in the transcription process.
HIPAA-Compliant Processes
For clients operating in the healthcare industry or dealing with sensitive medical data, Claudio's commitment to data security extends to compliance with the Health Insurance Portability and Accountability Act (HIPAA). Our cloud servers and services on Amazon AWS are HIPAA-compliant, ensuring that your data is handled in accordance with the highest industry standards for privacy and security.
Data Encryption in Transit, at Rest
Security is paramount, especially when handling confidential information.
Claudio employs robust encryption measures to safeguard your data. Data is encrypted using HTTPS protocol and industry standard 256-bit encryption when uploading files through the web app as well as through our API, to our Amazon AWS servers. Once on the servers, it continues to remain encrypted using standard AES-256 encryption, ensuring its integrity and confidentiality throughout its lifecycle.
Client Access Controls
MFA and limited access to transcripts
Clients have the option to enable Multi-Factor Authentication (MFA), while account administrators are required to have it enabled by default. This ensures an extra level of security on client devices. Transcripts are downloaded directly from the web app or can be sent over email using a time limited expiring link for download.